THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
We understand that your health information is personal and we are committed to protecting your privacy. We are required by law to:
We collect the following types of information:
Protected Health Information (PHI)
Technical Information
We may use and disclose your health information for the following purposes:
Treatment
We use your health information to provide, coordinate, and manage your pharmacy services. This includes dispensing medications, checking for drug interactions, and communicating with your healthcare providers about your care.
Payment
We use your information to bill and collect payment for services provided. This includes submitting claims to your health insurance, verifying coverage, and processing copayments.
Healthcare Operations
We use your information for quality improvement, training, accreditation, compliance activities, and other business operations necessary to run our pharmacy.
We may disclose your health information without your authorization in the following circumstances:
We will obtain your written authorization before using or disclosing your health information for:
You may revoke your authorization at any time by submitting a written request, except to the extent that action has already been taken based on your authorization.
Under HIPAA, you have the following rights:
Right to Access
You have the right to inspect and obtain a copy of your health information maintained by us. We may charge a reasonable fee for copying costs.
Right to Amend
You may request that we amend your health information if you believe it is incorrect or incomplete. We may deny your request under certain circumstances.
Right to Accounting of Disclosures
You may request a list of disclosures we have made of your health information, excluding disclosures for treatment, payment, and healthcare operations.
Right to Request Restrictions
You may request restrictions on how we use or disclose your health information. We are not required to agree to your request, except for disclosures to health plans for services you paid for in full out-of-pocket.
Right to Confidential Communications
You may request that we communicate with you in a specific way or at a specific location (e.g., at work instead of home).
Right to a Paper Copy
You may request a paper copy of this notice at any time, even if you previously agreed to receive it electronically.
We implement comprehensive administrative, technical, and physical safeguards to protect your health information, including:
In the event of a breach of unsecured protected health information, we will notify you as required by law. Notification will be sent without unreasonable delay and no later than 60 days after discovery of the breach. The notification will describe:
Our Patient Portal uses cookies and similar technologies to:
You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Patient Portal.
We may share your information with third-party service providers who perform services on our behalf, such as payment processors, shipping carriers, and technology providers. These providers are bound by business associate agreements and are required to protect your information in accordance with HIPAA and our privacy policies.
Our Patient Portal is not intended for use by children under 18 years of age without parental or guardian consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Depending on your state of residence, you may have additional privacy rights. For example:
We reserve the right to change this Privacy Policy at any time. Changes will be effective when posted on the Patient Portal. We will provide prominent notice of material changes. The revised policy will apply to all information collected from the effective date forward.
To exercise any of your rights or to make a complaint, please contact our Privacy Officer:
If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Website: www.hhs.gov/ocr/privacy/hipaa/complaints